Updated: October 2, 2018
Is it possible to remove a fake Google Business Review? Yes, there are several steps you can take to remove a fake Business Review.
If you’re a business owner, negative business reviews can cause a lot of stress especially if you’re working hard to build your online reputation. We understand! We’ve been there!
We have a strong track record in reporting and removing fake reviews and we’re going to show you how, step by step!
|Course of Action||Action Notes|
|Step 1: Reply to the fake review.||It’s important to reply in a professional manner while you work to get the review removed.|
|Step 2: Flag the Review||Dispute the review by flagging the review.|
|Step 3: Contact Google via Twitter||Dispute the claim by tweeting to @GoogleMyBiz|
|Step 4: Call or E-mail Google||Try (844) 491-9665|
|Step 5: Visit a Google Support Forum||Visit the Spam and Policy Forum|
|Step 6: Contact Google Legal||Something egregious or illegal? This is the route|
Why should you respond to a fake review if you know it’s fake? In the court of public opinion, you’re being judged on Google all of the time; it’s important to address it to show readers (potential customers) that the review is not legitimate while you work to get the review removed (it’s not an instant process)
Below is an example of how we responded to a negative on behalf of one of our clients (Beyond Marketing actively works with clients to help with online reputation management).
TIP: While you’ll be feeling desperate to have a review removed, you’ll need some patience – it’s not an overnight process. The key is to be persistent. If you have a legit issue, you should be successful in getting the review removed.
While it’s important to flag a negative review, we’ve never had any success with this technique unless you get many people to flag the review in question. Get your colleagues and friends involved to flag the review.
Contacting customer support via Facebook or Twitter is not unique to airlines and major retailers. Google has a Twitter handle and Facebook page to report your negative review troubles or get assistance with anything else related to your GMB page.
In the interest of presenting every option available, we’re sharing this info, but truthfully we’ve had no luck with this option. The Twitter account must be bombarded with messages, so it’s unlikely this will be addressed as expeditiously as you’d like it to be.
Eureka! A phone number! Yes, a phone number does indeed exist for Google My Business Customer Support. It’s (844) 491-9665.
Another route you can take is to:
When you speak with someone at Google, they’ll need to escalate your case to a higher level, so don’t expect immediate resolution, but you’re on the right track!
It’s important to remember that when a Google account manager reviews a flagged review, the content of the review must demonstrate the violation of its guidelines. If the review itself isn’t egregious be sure to dig a bit deeper on the individual that left you a review.
TIP: When building your case against negative reviews, look at the review activity of the person that left you the review. Is there something abnormal about it? Does the individual leave reviews in a localized area or are they random towards different businesses in different locations around the world?
Show Your Evidence
We’ve had great success utilizing Google Support Forums. Usually, with a good explanation a community manager can escalate your case whether it be a fake review or help with removing fake businesses that have been created(something we’re seeing more and more of).
This is the last option if you’ve exhausted Steps 1 thru 5 above. You can submit a form to Google for legal reasons. To access this information visit Support.Google.com/legal.
Are you short on time and need someone to help you navigate your negative reviews? Beyond Marketing has a team dedicated to both SEO and Reputation Management. We can help you accelerate positive reviews or help you remove negative reviews. Contact us for help.